The aviation industry is continuing to expand globally at a rapid rate, fuelling the demand for Cabin Crew worldwide. Despite this, it remains extremely competitive to secure employment as Cabin Crew. This book has been designed to support students studying a Cabin Crew course, helping them not only to be successful in the classroom, but also in their careers at 30,000ft. Written by Dr Hayley Stainton, a tourism and aviation academic and experienced Cabin Crew member, this book has both industry and academic underpinning. It is designed to support the three major awarding bodies currently offering Cabin Crew qualifications: BTEC, City and Guilds and NCFE. It incorporates a range of written and practical student activities and includes both textual and graphical content.Chapters include: -Working as Cabin Crew -Airline health, safety and security-Aircraft emergency situations -Dealing with passengers onboard an aircraft -Cabin service selling techniques -Making passenger announcements