Weather we are dealing with a disagreeable person, spouse, child, team member or difficult client or simply saying "NO" we attempt or avoid difficult conversations every day. Learn a strategic and purposeful way to communicate with others that will influence your relationships forever. Our interest is in helping you learn to connect and disconnect more effectively and collaboratively. How much are potential difficult situations costing you in time, energy, stress and profit? How important is resolving those difficult situations to your career and to your important relationships as a leader? Each chapter in this workbook is designed to layout a step by step process in learning and applying basic assertive communication skills. You'll gain practical tools for analyzing situations and you will practice and be coached through out the eight chapters in this workbook. Learn how to: - Establish immediate rapport - Initiate change - Facilitate change - Reduce stress - Rebuild trust - Diagnose and resolve internal conflict - Deal with conflict effectively and efficiently - Handle difficult situations - Build a collaboration model - Reduce misunderstandings and miscommunications