From The Introduction by Lawrence Barkan: I promise that after reading this book you will be able to resolve your conflicts. I can make that promise because I know that resolving your conflicts is completely within your control. Does that surprise you? You've probably been thinking that some conflicts are impossible to resolve because the people with whom you're in conflict are being "impossible". --------------------------- This amazing book simplifies the complex world of conflict by showing you the one common denominator to every controversy and how to resolve every one, every time. Using down-to-earth examples and exercises, you will work through real conflicts in your life and learn how to bring them to a successful conclusion. Conflict is best viewed as a game -- with rules, moves and countermoves -- and is most rewarding when taken most seriously. Conversely, conflict is anything but a game to those who don't know the rules and haven't mastered the moves. This book provides that mastery. And best of all, Everyone Wins!