English for Telephoning is part of the EXPRESS SERIES. It is the ideal quick course for anyone who needs to make effective telephone calls in a business context. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialiust course, or for self-study. English for Telephoning is suitable for learners at pre-intermediate to intermediate levels.Key Features of the Book- A wide range of stimulating exercises and hands-on tasks- Tip boxes addressing key language points, useful phrases, and strategies - Motivating role-plays for pairwork speaking tasks- STARTER section at the beginning of each unit with warm-up and awareness-raising activities- OUTPUT section at the end of each unit with activities to encourage discussion and reflection- Appendix with answer key, transcript, and a comprehensive list of telephoning phrases Key Features of the MultiROM- Realistic listening extracts- Interactive exercises to practise useful phrases, vocabulary, and communication- A-Z word list and other helpful reference documents