Through four editions, Juran’s Quality Planning and Analysis has provided students and professionals with an authoritative treatment of the subject that goes beyond statistical techniques.The fifth edition of this highly regarded classic book on managing for quality, Juran’s Quality Planning and Analysis for Enterprise Quality, combines the pioneering concepts of Dr. Joseph M. Juran and the teachings of the late Dr. Frank M. Gryna with the insights and experience of today’s leading trainers and practitioners at the Juran Institute: Dr. Richard Chua, Executive VP and Joseph A. DeFeo, President & Executive Coach.The trademark Juran Institute approach has been retained, developing the viewpoint that the achievement of quality products and services requires the application of managerial, technological, statistical, and behavioral actions throughout all functions of an organization. With real-world problems provided in each chapter, students are faced with realities that confront managers, designers, engineers, marketers, operations personnel, users, and others involved in enterprise quality.This text will challenge readers to make assumptions, estimate economics, reach data-driven conclusions, and adapt themselves to the imperfect world of the practitioner. Students and professionals will also find this book useful as they prepare for various certifications such as the Certified Quality Engineer, Reliability Engineer, Quality Manager, Six Sigma Green Belt and Black Belt.
"Todo bien. Podrían incluir un bono para seguir comprando"
Robinson Domingo 08 de Marzo, 2009"Este libro permite tener una visión integral, tanto a nivel de diseño de la operación como de la operación misma, de cómo enfrentar los distintos temas de la calidad, desde la formación de la estrategia hasta la implementación de la misma. Por esta razón recomiendo adquirir este libro, ya que una vez estudiado, se podrá tener una visión global de cuales son los distintos caminos que deben tomarse para generar un sistema que le permita competir de mejor forma, en términos de estructurar una estrategia calidad que vaya de la mano con el mercado en el cual están dirigidos los productos y/o servicios que se producen, y de esta forma, poder sobresarlir en una epoca donde la coyuntura nos recuerda que las estrategías comerciales no son suficientes si no existe una estrategía de calidad acorde con las necesidades de las personas."