OutsourcingThe Practical Service Manager Guide to IT OutsourcingA no-nonsense guide to outsourcing IT services.With over 30 years experience in the IT industry, the Practical Service Manager has lived through many outsourcing projects.In-house to onshore, onshore to offshore and offshore to offshore. In this guide to IT Outsourcing The Practical Service Manager sets out a detailed 6-phase approach covering the full outsourcing lifecycle from inception to exit.Packed full of real world experiences - with 23 figures and 36 tables - prepare for a deepdive.No flannel, no history of outsourcing and no fluff.The Practical Service manager gets the job done.