this book tells you how to meet people ` s expectations with quality planning, software quality, automation, execution, validation, verification, measurement and analysis, and support. it is divided into four major parts: part i introduces all the major topics and covers quality planning. part ii is devoted to software testing topics. part iii covers quality assurance alternatives and techniques (incl: inspection and formal verification). part iv covers other major topics, including measurement and feedback, quality assessment and improvement. the linkage and integration of these diverse topics is an important feature: the author compares testing to other quality assurance alternatives and related techniques.