the crisis in telecommunications carrier liability addresses the important public policy issues underlying liability rules for common carriers in the context of telephone companies. these public policy concerns must be evaluated for their compatibility in achieving other public policy objectives, such as universal service, imposed on the telecommunications industry under the telecommunications act of 1996. this book offers the industry and policymakers, as well as those hoping to influence the public policy process, both the means and recommendations for designing more appropriate liability rules in order to achieve the numerous social objectives for the telecommunications industry.