the six sigma way,how ge, motorola, and other top companies are honing their performance (en Inglés)

Pande, Peter ; Neuman, Robert ; Cavanagh, Roland · McGraw-Hill Companies

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Six Sigma was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE.

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