"Regardless of the business you're in, you're in the CUSTOMER SERVICE BUSINESS."★★★★★As a business owner, you know you have to provide excellent customer service. But sometimes, when we get busy or face challenges like a worldwide pandemic, it's nice to be able to grab a quick and easy reminder of some fundamental customer service principles.Full of illustrative stories and up-to-date statistics that provide empirical proof, author, business owner, and highly-experienced customer service expert and coach Lynn W. Murphy shares what she's learned over many decades as a successful entrepreneur.