Name: Conciliation in Healthcare: V. 2, Care and Practice (en Inglés)
Price: 43050.00 CLP
Availability: InStock
Author: Ward Platt, Anne ; Donaldson, Liam
ISBN: 9781846190858

portada Conciliation in Healthcare: V. 2, Care and Practice (en Inglés)

Formato

Libro Físico

Autor

Liam Donaldson

Anne Ward Platt

Editorial

CRC Press

Idioma

Inglés

N° páginas

144

Encuadernación

Tapa Blanda

Dimensiones

24.4 x 17.0 x 1.0 cm

Peso

0.32 kg.

ISBN

1846190851

ISBN13

9781846190858

Categorías

Cuestiones generales de la medicina

Conciliation in Healthcare: V. 2, Care and Practice (en Inglés)

Liam Donaldson (Autor) · Anne Ward Platt (Autor) · CRC Press · Tapa Blanda

Libro Físico

$ 43.050

$ 86.090

Ahorras: $ 43.040

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Origen: Reino Unido (Costos de importación incluídos en el precio)

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Reseña del libro "Conciliation in Healthcare: V. 2, Care and Practice (en Inglés)"

Conciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process. Conciliation has uses beyond the resolution of complaints. It can be of value in any situation where the clinical relationship has broken down. Equally, it may be used in an attempt to restore relationships as part of conflict management, either within the NHS or in other organisations where conflict or disagreement exists. This concise, practical guide clearly sets out the role of conciliation, and dispels the many misconceptions surrounding procedures and expectations. Conciliation in Healthcare provides invaluable resources for all healthcare staff involved in complaints, either from an operational, strategic or academic perspective. This includes conciliators themselves and those involved in their training, and staff with specific responsibilities for implementing complaints procedures, both in the public and private sectors. It's also highly recommended for those who provide advocacy and support for complainants, as well as those against whom complaints have been made.