Name: Customer-Centric Project Management (en Inglés)
Price: 197020.00 CLP
Availability: InStock
Author: Harrin, Elizabeth ; Peplow, Phil
ISBN: 9781138461024

portada Customer-Centric Project Management (en Inglés)

Formato

Libro Físico

Autor

Elizabeth Harrin

Phil Peplow

Editorial

Routledge

Idioma

Inglés

N° páginas

132

Encuadernación

Tapa Dura

ISBN13

9781138461024

Categorías

Gestión de proyectos empresariales

Customer-Centric Project Management (en Inglés)

Elizabeth Harrin (Autor) · Phil Peplow (Autor) · Routledge · Tapa Dura

Libro Físico

$ 197.020

$ 394.040

Ahorras: $ 197.020

50% descuento

Envío normal

Origen: Reino Unido (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 11 de Junio y el Viernes 21 de Junio.

Lo recibirás en cualquier lugar de Chile entre 1 y 3 días hábiles luego del envío.

Reseña del libro "Customer-Centric Project Management (en Inglés)"

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide whatvalue actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can't guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.