Venta Flash hasta 80% dcto y envío a luka en libros seleccionados.  Ver más

menú

0
  • argentina
  • chile
  • colombia
  • españa
  • méxico
  • perú
  • estados unidos
  • internacional
portada Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone: A Comprehensive Guidebook for Emergency (en Inglés)
Formato
Libro Físico
Idioma
Inglés
N° páginas
232
Encuadernación
Tapa Dura
Dimensiones
27.9 x 21.6 x 1.4 cm
Peso
0.83 kg.
ISBN13
9781950678013

Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone: A Comprehensive Guidebook for Emergency (en Inglés)

Ellis Amdur (Autor) · Edgework: Crisis Intervention Resources Pllc · Tapa Dura

Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone: A Comprehensive Guidebook for Emergency (en Inglés) - Amdur, Ellis

Libro Físico

$ 40.900

$ 68.160

Ahorras: $ 27.260

40% descuento
  • Estado: Nuevo
  • Quedan 100+ unidades
Origen: Estados Unidos (Costos de importación incluídos en el precio)
Se enviará desde nuestra bodega entre el Viernes 14 de Junio y el Viernes 21 de Junio.
Lo recibirás en cualquier lugar de Chile entre 1 y 3 días hábiles luego del envío.

Reseña del libro "Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone: A Comprehensive Guidebook for Emergency (en Inglés)"

Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over one hundred and twenty years, walks professionals working in Emergency Dispatch Centers through a multitude of steps they can use to assist first responders, callers and other members of the public, while functioning at the highest level of professionalism. The first section of this book discusses general principals required to prepare an emergency dispatch center for calls from emotionally disturbed individuals, as well as threat assessment: how to acquire essential information necessary to prepare first responders for any potential risk at the scene. In the second major section of the book, he focuses on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, he offers specific strategies, including a method of breathing for the purpose of maintaining a one's own center in crisis situations. He then moves on to the heart of the book, discussing specific behaviors ranging from confusion and obsessive concerns to psychosis, mania and acute disorganization. In one very important section, he discusses interactions with anti-social and psychopathic individuals, people who present a danger to the psychological and physical well-being of anyone with whom they come in contact. He moves on to suicidal callers, and then how to de-escalate aggressive and chaotic callers once a crisis begins. De-escalation tactics are specific - one learns how to immediately recognize what mode of aggression the person is displaying, and then, one can effectively implement the de-escalation tactics that are best suited to deal with the aggression one is facing.

Opiniones del libro

Ver más opiniones de clientes
  • 0% (0)
  • 0% (0)
  • 0% (0)
  • 0% (0)
  • 0% (0)

Preguntas frecuentes sobre el libro

Todos los libros de nuestro catálogo son Originales.
El libro está escrito en Inglés.
La encuadernación de esta edición es Tapa Dura.

Preguntas y respuestas sobre el libro

¿Tienes una pregunta sobre el libro? Inicia sesión para poder agregar tu propia pregunta.

Opiniones sobre Buscalibre

Ver más opiniones de clientes