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Gaps From Pilot Phase to Actual Revenue. Hard Lessons in Scaling Digital Transformation and AI Adoption in Technology Companies (en Inglés)
Stephan S. Sunn (Autor)
·
Independently published
· Tapa Blanda
Gaps From Pilot Phase to Actual Revenue. Hard Lessons in Scaling Digital Transformation and AI Adoption in Technology Companies (en Inglés) - Stephan S. Sunn
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Reseña del libro "Gaps From Pilot Phase to Actual Revenue. Hard Lessons in Scaling Digital Transformation and AI Adoption in Technology Companies (en Inglés)"
This book confronts a central paradox of modern business: why so many promising technology pilots fail to deliver value at scale. The authors argue that the real obstacles are not technical but deeply human. While organizations obsess over algorithms and architecture, they neglect the social dynamics of adoption. The "Pilot Paradox" reveals that the controlled environment enabling a pilot's success is the very thing that makes it fragile in the messy reality of daily operations. Consequently, scaling a tool is reframed not as a technical expansion but as a sociological migration, where success depends on managing employee trust, fear, and identity rather than just code.
The book dismantles common misconceptions about adoption, introducing concepts like the "Invisible Curriculum"-the informal, peer-driven learning that truly dictates whether a tool is embraced-and the critical "Accountability Gap," where employees rationally resist AI because they are held responsible for outcomes they no longer fully control. It argues that governance must shift from policing to partnership, and that relying on a few "AI Champions" creates a bottleneck. True scale requires distributing expertise through communities of practice, ensuring that the collective intelligence of the workforce is engaged.
In today's competitive landscape, where the ability to operationalize AI separates market leaders from the rest, these insights are essential. The book's core message is that technology only scales as fast as trust allows. For young professionals, this reframes career success: technical skills are table stakes; the true differentiator is the ability to navigate organizational culture, build trust, and help teams unlearn old habits. The ultimate goal is not to complete a transformation, but to build a learning organization capable of adapting continuously in a world of constant change.
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