Name: I Want to Complain!: An Alternative Guide to Customer Service (en Inglés)
Price: 15800.00 CLP
Availability: InStock
Author: Nuttall, Peter
ISBN: 9781447852308

portada I Want to Complain!: An Alternative Guide to Customer Service (en Inglés)

Formato

Libro Físico

Autor

Peter Nuttall

Editorial

Lulu.com

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

23.4 x 15.6 x 0.5 cm

Peso

0.15 kg.

ISBN13

9781447852308

Categorías

Humor

I Want to Complain!: An Alternative Guide to Customer Service (en Inglés)

Peter Nuttall (Autor) · Lulu.com · Tapa Blanda

Libro Nuevo

$ 15.800

$ 28.730

Ahorras: $ 12.930

45% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "I Want to Complain!: An Alternative Guide to Customer Service (en Inglés)"

Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.