Name: Introduction to Service (en Inglés)
Price: 19270.00 CLP
Availability: InStock
Author: Harry Katzan Jr
ISBN: 9781532035968

portada Introduction to Service (en Inglés)

Formato

Libro Físico

Editorial

Iuniverse

Autor

Harry Katzan Jr

Año

2017

Idioma

Inglés

N° páginas

124

Encuadernación

Tapa Blanda

ISBN13

9781532035968

Categorías

Atención al cliente

Introduction to Service (en Inglés)

Harry Katzan Jr (Autor) · Iuniverse · Tapa Blanda

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$ 19.270

$ 32.110

Ahorras: $ 12.840

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Jueves 30 de Mayo y el Martes 11 de Junio.

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Reseña del libro "Introduction to Service (en Inglés)"

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service? The actual study of service science is a relatively new field, but it is one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan Jr., director of the Service Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include the following: — Service Concepts — Service Systems — Information Services — Service Management — Service Business With a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, Introduction to Service is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!