Name: It's Not About Us - It's All About Them (en Inglés)
Price: 25490.00 CLP
Availability: InStock
Author: Butler, Martin
ISBN: 9781852527617

portada It's Not About Us - It's All About Them (en Inglés)

Formato

Libro Físico

Autor

Martin Butler

Editorial

Management Books 2000

Idioma

Inglés

N° páginas

374

Encuadernación

Tapa Blanda

Dimensiones

21.0 x 14.8 x 2.0 cm

Peso

0.44 kg.

ISBN13

9781852527617

Categorías

Atención al cliente
Distribución mayorista e industria minorista

It's Not About Us - It's All About Them (en Inglés)

Martin Butler (Autor) · Management Books 2000 · Tapa Blanda

Libro Físico

$ 25.490

$ 50.970

Ahorras: $ 25.480

50% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 04 de Junio y el Viernes 14 de Junio.

Lo recibirás en cualquier lugar de Chile entre 1 y 3 días hábiles luego del envío.

Reseña del libro "It's Not About Us - It's All About Them (en Inglés)"

Martin Butler knows what it takes to succeed when it comes to the modern customer. As an entrepreneur, a marketeer, and more recently author, lecturer and high-end retail consultant, he has worked with many leading names. In this book he distils the essence of a lifetime's work into 50 Steps for true customer excellence. Packed with examples, anecdotes, and quotes from top retailers and businesses around the world, the book will entertain as it will instruct. Butler's knowledge and expertise in this area is well-known. At the end for him, it boils down to one guiding principle: It's Not About Us, It's All About Them! Commerce is going through a period of rapid and fundamental change. To thrive, organisations must find an emotional edge. They must look to be chosen. They must be customer-obsessed. Above all, they must care... This book will show them how