Name: Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results (en Inglés)
Price: 48700.00 CLP
Availability: InStock
Author: Brad Cleveland
ISBN: 9781789666878

portada Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results (en Inglés)

Formato

Libro Físico

Editorial

Kogan Page

Autor

Brad Cleveland

Año

2021

Idioma

Inglés

N° páginas

280

Encuadernación

Tapa Blanda

ISBN13

9781789666878

N° edición

Categorías

Atención al cliente

Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results (en Inglés)

Brad Cleveland (Autor) · Kogan Page · Tapa Blanda

Libro Nuevo

$ 48.700

$ 81.160

Ahorras: $ 32.460

40% descuento

Envío normal

Origen: España (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Jueves 30 de Mayo y el Jueves 06 de Junio.

Lo recibirás en cualquier lugar de Chile entre 1 y 3 días hábiles luego del envío.

Reseña del libro "Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results (en Inglés)"

Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive experience both as a founding partner of one of the world's most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors. The author's down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.