Name: Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English) (en Inglés)
Price: 30930.00 CLP
Availability: InStock
Author: Wallwork, Adrian
ISBN: 9781493906376

portada Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English) (en Inglés)

Formato

Libro Físico

Autor

Adrian Wallwork

Editorial

Springer

Idioma

Inglés

Encuadernación

Tapa Blanda

Dimensiones

23.4 x 15.6 x 1.1 cm

Peso

0.28 kg.

ISBN13

9781493906376

Categorías

Técnicas y habilidades de la enseñanza
Técnicas de gestión empresarial
Biología

Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English) (en Inglés)

Adrian Wallwork (Autor) · Springer · Tapa Blanda

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English) (en Inglés)"

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of viewreceive calls (if you work on reception)leave messagesfind out about another company and talk about your own companychase people (i.e. people who have not followed up your requests)deal with difficult calls and callers, and improve your telephone manneruse the telephone while working on a help desk or helplineresolve language difficulties (i.e. when you cannot understand the other person's English)improve your pronunciationuse resources on the Internet to improve your listening skillsThe book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.