Name: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (en Inglés)
Price: 30900.00 CLP
Availability: InStock
Author: Lee Cockerell
ISBN: 9780770435608

portada The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (en Inglés)

Formato

Libro Físico

Editorial

Currency

Autor

Lee Cockerell

Año

2013

Idioma

Inglés

N° páginas

208

Encuadernación

Tapa Dura

ISBN

0770435602

ISBN13

9780770435608

N° edición

Categorías

Atención al cliente

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (en Inglés)

Lee Cockerell (Autor) · Currency · Tapa Dura

Libro NuevoOrigen: USA *

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Envío: 8 a 12 días háb.

$ 23.730

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Reseña del libro "The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (en Inglés)"

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25. Treat Every Customer like a RegularRule #39: Don’t Try Too HardAs simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.