Name: The Evaluation and Measurement of Library Services (en Inglés)
Price: 123340.00 CLP
Availability: InStock
Author: Matthews, Joseph
ISBN: 9781440855368

portada The Evaluation and Measurement of Library Services (en Inglés)

Formato

Libro Físico

Autor

Joseph Matthews

Editorial

Libraries Unlimited

Idioma

Inglés

Encuadernación

Tapa Blanda

Dimensiones

25.1 x 17.8 x 3.0 cm

Peso

1.00 kg.

ISBN13

9781440855368

N° edición

0002

Categorías

Archivo y gestión de la información

The Evaluation and Measurement of Library Services (en Inglés)

Joseph Matthews (Autor) · Libraries Unlimited · Tapa Blanda

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Origen: España (Costos de importación incluídos en el precio)

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Reseña del libro "The Evaluation and Measurement of Library Services (en Inglés)"

It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.