Name: The Virtual Public Servant: Artificial Intelligence and Frontline Work (en Inglés)
Price: 149810.00 CLP
Availability: InStock
Author: Jeffares, Stephen
ISBN: 9783030540869

portada The Virtual Public Servant: Artificial Intelligence and Frontline Work (en Inglés)

Formato

Libro Físico

Autor

Stephen Jeffares

Editorial

Palgrave MacMillan

Año

2021

Idioma

Inglés

N° páginas

274

Encuadernación

Tapa Blanda

Dimensiones

21.0 x 14.8 x 1.5 cm

Peso

0.35 kg.

ISBN13

9783030540869

N° edición

Categorías

La administración pública
Las políticas del gobierno central
Derecho administrativo y administraciones públicas

The Virtual Public Servant: Artificial Intelligence and Frontline Work (en Inglés)

Stephen Jeffares (Autor) · Palgrave MacMillan · Tapa Blanda

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "The Virtual Public Servant: Artificial Intelligence and Frontline Work (en Inglés)"

With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how--after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service--the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work.