Name: Water Quality Complaint Investigator's Guide (en Inglés)
Price: 116240.00 CLP
Availability: InStock
Author: Lauer, William C.
ISBN: 9781583219928

portada Water Quality Complaint Investigator's Guide (en Inglés)

Formato

Libro Físico

Autor

William C. Lauer

Editorial

American Water Works Association

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.7 cm

Peso

0.18 kg.

ISBN13

9781583219928

N° edición

0002

Categorías

Suministro y tratamiento de aguas

Water Quality Complaint Investigator's Guide (en Inglés)

William C. Lauer (Autor) · American Water Works Association · Tapa Blanda

Libro Físico

$ 116.240

$ 193.730

Ahorras: $ 77.490

40% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Miércoles 22 de Mayo y el Lunes 03 de Junio.

Lo recibirás en cualquier lugar de Chile entre 1 y 3 días hábiles luego del envío.

Reseña del libro "Water Quality Complaint Investigator's Guide (en Inglés)"

Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators Guide covers 90% of the most common complaints from consumers. This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints. You will learn: - How to avoid complaints - How to deal with existing problems - Most common complaints and their most common fixes - Concrete information on how to deal with customers - How to get to the root of the problem before having to go out to the site, which saves time and money The information in this book is of value to those learning how to investigate water quality complaints to veterans who may be facing new complaint situations, as well as the people who supervise them, laboratory technicians and customer service representatives.