Name: Amazon Connect - Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems (en Inglés)
Price: 59890.00 CLP
Availability: InStock
Author: Armstrong, Jeff
ISBN: 9781800563834

portada Amazon Connect - Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems (en Inglés)

Formato

Libro Físico

Autor

Jeff Armstrong

Editorial

Packt Publishing

Idioma

Inglés

N° páginas

338

Encuadernación

Tapa Blanda

Dimensiones

23.5 x 19.1 x 1.8 cm

Peso

0.58 kg.

ISBN13

9781800563834

Categorías

Investigación operativa
Software empresarial
Pruebas y verificación de software
Sistemas distribuidos

Amazon Connect - Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems (en Inglés)

Jeff Armstrong (Autor) · Packt Publishing · Tapa Blanda

Libro Físico

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$ 99.810

Ahorras: $ 39.920

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Amazon Connect - Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems (en Inglés)"

Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentimentKey Features: Discover how to integrate chat with Connect to allow organizations to reduce operations costsLeverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trendsLearn how to integrate your enterprise application with Amazon ConnectBook Description: Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration.Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics.By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX).What You Will Learn: Become well-versed with the capabilities and benefits of Amazon ConnectDetermine cost-effective solutions by integrating Connect with AWSCreate, modify, and connect contact flows to improve efficiencyBuild a conversational interface with Amazon LexFind out how to transfer contact records out of Connect via KinesisGather user insights and improve business operations with Amazon QuickSightAnalyze customer-agent conversations with ML speech analytics capabilitiesDiscover ways to provide superior customer service at a lower costWho this book is for: This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.