Name: Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation (Service Systems and Innovations in Business and Society Coll) (en Inglés)
SKU: 53413684
Price: 29880.00 CLP
Availability: InStock
Author: Jaideep Motwani
ISBN: 9781606494073

portada Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation (Service Systems and Innovations in Business and Society Coll) (en Inglés)

Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation (Service Systems and Innovations in Business and Society Coll) (en Inglés)

Formato

Libro Físico

Editorial

Business Expert Press

Autor

Jaideep Motwani

Año

2012

Idioma

Inglés

N° páginas

125

Encuadernación

Tapa Blanda

ISBN13

9781606494073

Categorías

Gestión de la producción y control de calidad

Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation (Service Systems and Innovations in Business and Society Coll) (en Inglés)

Jaideep Motwani (Autor) · Business Expert Press · Tapa Blanda

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Reseña del libro "Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation (Service Systems and Innovations in Business and Society Coll) (en Inglés)"

Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six Sigma and Lean--such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation--serve to enhance the kind of value propositions that customers recognize and that allow an organization to be successful.