Name: Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities (en Inglés)
Price: 69540.00 CLP
Availability: InStock
Author: Laskin, Kodi
ISBN: 9780838937310

portada Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities (en Inglés)

Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities (en Inglés)

Formato

Libro Físico

Editorial

ALA Editions

Autor

Laskin, Kodi

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.2 x 14.8 x 0.6 cm

Peso

0.18 kg.

ISBN13

9780838937310

Categorías

Biblioteca y servicios de información

Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities (en Inglés)

Laskin, Kodi (Autor) · ALA Editions · Tapa Blanda

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Reseña del libro "Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities (en Inglés)"

Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about bridging the gap between people with disabilities and those without, through empathy, patience, and understanding; techniques for training staff and overcoming discomfort; making your library accessible for people with mobility issues; how to interact with and assist a person with limited sight or hearing; guidance for interacting with a service animal handler; advice on library programming for people with learning differences; and best practices for effective service to patrons who use a speech assistance device.