Name: Supervision in the Hospitality Industry (en Inglés)
Price: 153540.00 CLP
Availability: InStock
Author: Walker, John R.
ISBN: 9781119749202

portada Supervision in the Hospitality Industry (en Inglés)

Supervision in the Hospitality Industry (en Inglés)

Formato

Libro Físico

Autor

John R. Walker

Editorial

Wiley

Idioma

Inglés

N° páginas

400

Encuadernación

Tapa Blanda

Dimensiones

27.2 x 21.3 x 1.5 cm

Peso

0.82 kg.

ISBN13

9781119749202

N° edición

0009

Categorías

Gestión de personal y recursos humanos
Industrias de la hostelería, el deporte, el ocio y el turismo
Tecnología de los alimentos y las bebidas

Supervision in the Hospitality Industry (en Inglés)

John R. Walker (Autor) · Wiley · Tapa Blanda

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Reseña del libro "Supervision in the Hospitality Industry (en Inglés)"

Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources -- combining fundamental leadership theory and the firsthand expertise of hospital industry professionals -- enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.