Name: The New Paradigm in Customer Service. Chatbots: Omnichannel, Customized, Automated, Exponential (en Inglés)
SKU: 58845798
Price: 26140.00 CLP
Availability: InStock
Author: Parés Arce, Ricardo Luis ; Parés Arce, Gustavo Ricardo
ISBN: 9781649457530

portada The New Paradigm in Customer Service. Chatbots: Omnichannel, Customized, Automated, Exponential (en Inglés)

The New Paradigm in Customer Service. Chatbots: Omnichannel, Customized, Automated, Exponential (en Inglés)

Formato

Libro Físico

Autor

Ricardo Luis Parés Arce

Gustavo Ricardo Parés Arce

Editorial

Primedia Elaunch LLC

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.5 cm

Peso

0.15 kg.

ISBN13

9781649457530

Categorías

Ventas y marketing

The New Paradigm in Customer Service. Chatbots: Omnichannel, Customized, Automated, Exponential (en Inglés)

Ricardo Luis Parés Arce (Autor) · Gustavo Ricardo Parés Arce (Autor) · Primedia Elaunch LLC · Tapa Blanda

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Reseña del libro "The New Paradigm in Customer Service. Chatbots: Omnichannel, Customized, Automated, Exponential (en Inglés)"

The inspiration to write this book stems from the difficulties that we experienced when we first engaged in the practice of Artificial Intelligence and Cognitive Computing in Mexico. We had to tackle the subject at a time when there was not a clear direction as to how these technologies would revolutionize the world and lead to a digital transformation.Throughout this time, we have both witnessed and participated in the different ways in which technology has been changing the aspects of modern society, from enterprise processes to people's way of life.This book explores the concept and the different uses and actual benefits resulting from the phenomenon of chatbots at present times, thanks to its versatility and relevance. They have, without a doubt, become one of the best options for starting a company's digitization process, and one of the best tools for transforming the customer experience.