Name: The problem of customer satisfaction in a DFS (en Inglés)
SKU: 58533869
Price: 54700.00 CLP
Availability: InStock
Author: Sani Bah-Traore, Rahimath
ISBN: 9786205792209

portada The problem of customer satisfaction in a DFS (en Inglés)

The problem of customer satisfaction in a DFS (en Inglés)

Formato

Libro Físico

Autor

Rahimath Sani Bah-Traore

Editorial

Our Knowledge Publishing

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.4 cm

Peso

0.10 kg.

ISBN13

9786205792209

Categorías

Ventas y marketing

The problem of customer satisfaction in a DFS (en Inglés)

Rahimath Sani Bah-Traore (Autor) · Our Knowledge Publishing · Tapa Blanda

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Reseña del libro "The problem of customer satisfaction in a DFS (en Inglés)"

Today, customers have a choice. Most markets have several competitors. For a variety of reasons customers can leave at any time, especially those who have had a bad or even slightly disappointing customer experience. The solution is to identify dissatisfied customers and take care of them before they leave the company and turn to the competition. This care must take into account the key points of the customer experience, which are personalization, good support, transparency of information (readability, completeness) and immediacy of customer service (accessibility, immediacy). One of the major challenges for companies is therefore customer satisfaction; no company will tell you that customer satisfaction is not one of its concerns. But, in the end, why is it so important to measure customer satisfaction and to try to improve it? Customer satisfaction is a competitive advantage because it allows us to differentiate ourselves from our competitors. For an equivalent product or service, customer satisfaction can tip the balance in the eyes of a prospect.