Name: The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths (en Inglés)
SKU: 56779988
Price: 29280.00 CLP
Availability: InStock
Author: Warzecha, Bettina
ISBN: 9783981863833

portada The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths (en Inglés)

The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths (en Inglés)

Formato

Libro Físico

Autor

Bettina Warzecha

Editorial

Verlag Fur Planung Und Organisation

Idioma

Inglés

N° páginas

148

Encuadernación

Tapa Blanda

Dimensiones

20.3x12.7x0.9 cm

Peso

0.17 kg.

ISBN13

9783981863833

Categorías

Gestión y técnicas de gestión

The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths (en Inglés)

Bettina Warzecha (Autor) · Verlag Fur Planung Und Organisation · Tapa Blanda

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Reseña del libro "The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths (en Inglés)"

Is the world predictable? Can we manage economic risks by using standards and indicators? Hardly any bank that got into the red in the aftermath of the US real estate crisis, was there without a differentiated quality management system. The book by Dr. Bettina Warzecha shows how quality management can not only reduce the quality of services and products of all kinds. With the help of quality management the way is open to a variety of possibilities to burn organizational knowledge, to waste employee competences, to drive away customers, to notch up financial losses, and to block the ability of management to make decisions in the long run. The author, who also taught this subject at the University of Göttingen, Germany, takes the reader on a journey to the epistemological roots of human thinking and pondering, which are probably not ignored as thoroughly and completely in any other subject area than in quality management.