Name: Availability of factors influencing customers satisfaction (en Inglés)
Price: 99970.00 CLP
Availability: InStock
Author: Hassouneh, Sara
ISBN: 9786205639672

portada Availability of factors influencing customers satisfaction (en Inglés)

Formato

Libro Físico

Autor

Sara Hassouneh

Editorial

LAP Lambert Academic Publishing

Idioma

Inglés

N° páginas

128

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.8 cm

Peso

0.20 kg.

ISBN13

9786205639672

Categorías

Banca

Availability of factors influencing customers satisfaction (en Inglés)

Sara Hassouneh (Autor) · LAP Lambert Academic Publishing · Tapa Blanda

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Availability of factors influencing customers satisfaction (en Inglés)"

The aim of this study is to identify the Availability of factors influencing customers satisfaction and their effect on customers satisfaction in Palestinian Islamic banks in Ramallah. The main objectives of this study are to know the effect of factors: social and physical environment, customer expectations, customer feedback, E- banking services, and customer behavior, on customer satisfaction in Palestinian Islamic banks in Ramallah. Data collected from questionnaire will be analyzed through SPSS statistical program, by showing the relationships between dependent and independent variables will held by regression, t-tests, one-way a nova and correlation analysis. Social& physical environment, customer expectations, customer feedback, E-Banking, customer behavior (independent variables) will be discussed to find how correlated to customer satisfaction (dependent variable) which hope that significantly will lead to results and recommendations for banks manage.