Name: Cex Sells: New Inspiration for Valuable Customer Experiences (en Inglés)
Price: 37690.00 CLP
Availability: InStock
Author: Deborah Wietzes; Beate Van Dongen
ISBN: 9789063694449

portada Cex Sells: New Inspiration for Valuable Customer Experiences (en Inglés)

Formato

Libro Físico

Editorial

Bis Publishers

Autor

Deborah Wietzes; Beate Van Dongen

Año

2018

Idioma

Inglés

N° páginas

176

Encuadernación

Tapa Blanda

ISBN13

9789063694449

Categorías

Atención al cliente

Cex Sells: New Inspiration for Valuable Customer Experiences (en Inglés)

Deborah Wietzes; Beate Van Dongen (Autor) · Bis Publishers · Tapa Blanda

Libro Nuevo

$ 37.690

$ 62.820

Ahorras: $ 25.130

40% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 04 de Junio y el Martes 11 de Junio.

Lo recibirás en cualquier lugar de Chile entre 1 y 3 días hábiles luego del envío.

Reseña del libro "Cex Sells: New Inspiration for Valuable Customer Experiences (en Inglés)"

Customer EXperience (CEX) is hot! Nowadays it gets harder and harder for companies to be distinctive by the products they offer. As it is key to stand out in the services offered in addition to these products. A focus on the customer experience is needed.A lot of companies realize this, but only few manage to be successful. They understand the theory and the process to get there, but what they lack are concrete tools to bring the theory into practice. 'CEX SELLS' is the inspiration book for companies that want to deliver distinctive customer experiences in order to achieve their business objectives. Beate van Dongen Crombags and Deborah Wietzes discuss the various ingredients needed to deliver perfect customer experiences. Ingredients to define and design the optimal experience, but they also describe what is needed in the organization to be able to deliver and manage that desired experience.They show how front-runners worldwide have optimized their customer experience, and what other companies should learn from that. A book that will definitively inspire you to improve your own customer experience!