Name: Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience (en Inglés)
Price: 54510.00 CLP
Availability: InStock
Author: Boissy, Adrienne ; Gilligan Timothy
ISBN: 9780071845342

portada Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience (en Inglés)

Formato

Libro Físico

Autor

Adrienne Boissy

Gilligan Timothy

Editorial

McGraw-Hill Companies

Idioma

Inglés

N° páginas

288

Encuadernación

Tapa Dura

Dimensiones

23.1 x 15.2 x 3.0 cm

Peso

0.48 kg.

ISBN13

9780071845342

N° edición

Categorías

Relación médico paciente
Sistemas y servicios de la salud
Relación enfermero-paciente

Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience (en Inglés)

Adrienne Boissy (Autor) · Gilligan Timothy (Autor) · McGraw-Hill Companies · Tapa Dura

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience (en Inglés)"

Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout.In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to: - Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students- Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers- Identify common misperceptions and myths in healthcare communication and respond to them successfully- Cultivate a true sense of empathy--with patients and fellow caregivers alike--while maintaining professionalismIn a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors' passion for their work, and elevate any organization.