Name: Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. (en Inglés)
Price: 22690.00 CLP
Availability: InStock
Author: Copeman, Mark
ISBN: 9781729416891

portada Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. (en Inglés)

Formato

Libro Físico

Autor

Mark Copeman

Editorial

Independently Published

Idioma

Inglés

N° páginas

188

Encuadernación

Tapa Blanda

Dimensiones

21.6 x 14.0 x 1.0 cm

Peso

0.22 kg.

ISBN13

9781729416891

Categorías

Comunicación y presentación empresarial

Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. (en Inglés)

Mark Copeman (Autor) · Independently Published · Tapa Blanda

Libro Físico

$ 22.690

$ 37.810

Ahorras: $ 15.120

40% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Viernes 31 de Mayo y el Miércoles 12 de Junio.

Lo recibirás en cualquier lugar de Chile entre 1 y 3 días hábiles luego del envío.

Reseña del libro "Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. (en Inglés)"

Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world.During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.Learn the importance of harnessing habitsDevelop the right attitude towards your role Understand the importance of human customer serviceLearn how to communicate effectivelySee how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.