Name: ITIL(R) 2011 The Story Continues: Learn ITIL(R) 2011 with lots of examples and real-life scenarios (en Inglés)
Price: 35080.00 CLP
Availability: InStock
Author: Sharma, Pratul
ISBN: 9789388176736

portada ITIL(R) 2011 The Story Continues: Learn ITIL(R) 2011 with lots of examples and real-life scenarios (en Inglés)

Formato

Libro Físico

Autor

Pratul Sharma

Editorial

Bpb Publications

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.4 cm

Peso

0.12 kg.

ISBN13

9789388176736

Categorías

Tecnología de la información: cuestiones generales

ITIL(R) 2011 The Story Continues: Learn ITIL(R) 2011 with lots of examples and real-life scenarios (en Inglés)

Pratul Sharma (Autor) · Bpb Publications · Tapa Blanda

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Reseña del libro "ITIL(R) 2011 The Story Continues: Learn ITIL(R) 2011 with lots of examples and real-life scenarios (en Inglés)"

The Complete Beginners' Guide to ITIL Key FeaturesExplains ITIL service strategy and guiding principles Covers all ITIL processes, roles, and functions Describes the ITIL service lifecycle and standards for service design and development An explanation is given in untraditional Layman's language, with easy to follow examples Explores issues of creating and maintaining value for clients through monitoring Description Dr Pratul Sharma's exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today's Industry. This book is a collection of Dr. Pratul Sharma's real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of service industry professionals. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews.What You Will LearnService Strategy & Design, Service Transition & Service Operation Continual Service Improvement Service Operation Functions ITIL(R) 2011 Update Who This Book is ForThis book is a humble attempt to support the endeavour, where an effort has been made to make the knowledge simple and easy to understand even to the professionals who are not IT literate. Even a banker could read the manuscript of the book and easily understand the good practices of IT Service Management described therein. This book will help the readers to understand the relatively new discipline called IT Service Management better. Table of Contents 1. The ITIL(R) Story2. Concepts3. The Story Continues -ITIL(R) V 3.04. Service Strategy5. Service Design6. Service Transition & Service Operation7. Continual Service Improvement8. Service Operation Functions9. ITIL(R) 2011 Update10. Few Important Questions to discuss11. The ITIL(R) Story Summary12. AbbreviationsAbout the Author Dr Pratul Sharma has been working as an International Trainer, Mentor, Coach & Consultant for past many years after having a successful career in the Industry contributing in all important functions of Global Business Organizations (i.e. sales, presales, delivery, support and consulting etc) during his professional career of more than 2 decades. His Linkedin: linkedin.com/in/drpratulsharmaHis Website: vedangsoftware.com vedangjyotish.com