Name: The Art and Science of Delivering Superior Customer Service (en Inglés)
SKU: 56201832
Price: 26530.00 CLP
Availability: InStock
Author: Glaser, Harold ; McIntyre, Charles
ISBN: 9781542690775

portada The Art and Science of Delivering Superior Customer Service (en Inglés)

The Art and Science of Delivering Superior Customer Service (en Inglés)

Formato

Libro Físico

Autor

Charles McIntyre

Harold Glaser

Editorial

Createspace

Idioma

Inglés

N° páginas

118

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.7 cm

Peso

0.18 kg.

ISBN13

9781542690775

Categorías

Atención al cliente

The Art and Science of Delivering Superior Customer Service (en Inglés)

Charles McIntyre (Autor) · Harold Glaser (Autor) · Createspace · Tapa Blanda

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Reseña del libro "The Art and Science of Delivering Superior Customer Service (en Inglés)"

The Art and Science of Delivering Superior Customer Service is the third volume of a series focused on sales and marketing for technical services firms. Of all the techniques available to help your firm increase sales, we are convinced that superior customer service is the single most important topic for succeeding. Few books have been written specifically for technical services, though the sector employs millions of people in engineering, architecture, applied science, information technology, management consulting, and niches within law and finance. Charles McIntyre and Harold Glaser have been working in the technical sector for decades and bring a specific focus on the direct link between customer service and winning more work. We cover the complex nature of satisfying your customers, and offer useful tools on topics including creating a customer-focused culture, determining customer expectations, the components of service, the evolution of service over time, common pitfalls, and obtaining feedback and adjusting your customer service approach. Companies that combine great technology with superior client service have unique differentiators that will reward them with high margins and repeat business from loyal customers.