Name: The Customer Communication Formula: How to communicate with your customers and boost your customer service brand (en Inglés)
Price: 24290.00 CLP
Availability: InStock
Author: Purvis, Charlotte
ISBN: 9781946425683

Formato

Libro Físico

Autor

Charlotte Purvis

Editorial

Write Way Publishing Company

Idioma

Inglés

N° páginas

172

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.9 cm

Peso

0.24 kg.

ISBN13

9781946425683

Categorías

Comunicación y presentación empresarial
Contrataciones y subcontrataciones

The Customer Communication Formula: How to communicate with your customers and boost your customer service brand (en Inglés)

Charlotte Purvis (Autor) · Write Way Publishing Company · Tapa Blanda

Libro Físico

$ 24.290

$ 48.580

Ahorras: $ 24.290

50% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 04 de Junio y el Viernes 14 de Junio.

Lo recibirás en cualquier lugar de Chile entre 1 y 3 días hábiles luego del envío.

Reseña del libro "The Customer Communication Formula: How to communicate with your customers and boost your customer service brand (en Inglés)"

Offering best-in-class customer service significantly benefits your bottom line: increased sales, customer retention, goodwill, reduced turnover, and profit.Did you know: Forbes estimates that businesses lose $75 billion a year due to poor customer service95% of customers tell others about a poor experience57% of consumers switch to another brand for a better customer experience86% of customers are inclined to pay more for a great customer experience67% of customers say their standard for a good customer experience is higher than everAs a leader who is aware of the importance of great customer service, are you: Frantically trying to find ways to increase customer loyalty and sales?Seeking a workable solution that helps boost your customer service and motivates your team?Exploring ways to expand your customer service competitive edge as an outsourcing contact center for other companies?You are not alone. This book is for you! Based on her 20+ years helping clients improve their customer communication across channels, customer communication expert Charlotte Purvis shares her proven formula for success in this easy-to-follow, conversational guidebook. Packed with examples of customer conversations, scripts, and training tips, this book will help you quickly create great customer experiences, improve your internal and external communication, and boost your customer service brand. Inside this book, you will discover how to: Analyze your company's customer service using Charlotte's proprietary 3F FormulaCustomize your customer service approach using The Customer Service Consultation in Part TwoProvide great customer service during a crisis or critical eventManage challenging customer situations with easeAssure the quality of your Quality Assurance - with advice from Jeffrey Newman, Porsche Cars North America, Inc.For more information or to schedule your consultation, please visit CharlottePurvis.com.