Name: Why Customers Leave (And how to win Them Back) (en Inglés)
Price: 28530.00 CLP
Availability: InStock
Author: David Avrin
ISBN: 9781632651518

portada Why Customers Leave (And how to win Them Back) (en Inglés)

Formato

Libro Físico

Editorial

Career Press

Autor

David Avrin

Año

2019

Idioma

Inglés

N° páginas

224

Encuadernación

Tapa Dura

ISBN13

9781632651518

Categorías

Economía conductista

Why Customers Leave (And how to win Them Back) (en Inglés)

David Avrin (Autor) · Career Press · Tapa Dura

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Origen: Reino Unido (Costos de importación incluídos en el precio)

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Reseña del libro "Why Customers Leave (And how to win Them Back) (en Inglés)"

"If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --ForbesDiscover the 24 reasons people are leaving you for competitors and how to win them back.In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”