Name: Marry Your Customers!: Customer Experience Management in Telecommunications (en Inglés)
Price: 20530.00 CLP
Availability: InStock
Author: Ohtonen, Janne ; Norton, Niall
ISBN: 9789526805535

portada Marry Your Customers!: Customer Experience Management in Telecommunications (en Inglés)

Formato

Libro Físico

Autor

Janne Ohtonen

Editorial

Glamonor KY

Idioma

Inglés

N° páginas

216

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 1.2 cm

Peso

0.29 kg.

ISBN13

9789526805535

Categorías

Atención al cliente
Ingeniería de las comunicaciones y las telecomunicaciones

Marry Your Customers!: Customer Experience Management in Telecommunications (en Inglés)

Janne Ohtonen (Autor) · Glamonor KY · Tapa Blanda

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Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Viernes 09 de Agosto y el Miércoles 21 de Agosto.

Lo recibirás en cualquier lugar de Chile entre 1 y 3 días hábiles luego del envío.

Reseña del libro "Marry Your Customers!: Customer Experience Management in Telecommunications (en Inglés)"

Telecommunication service providers have traditionally competed with technology. While technological advancement will continue to stay highly relevant for the industry, the competitive front line has shifted towards customer value and experiences. This 'Marry Your Customers!' book gives customer relationship counselling on: revealing the naked truth - that customer experiences directly impact the bottom line for telcos; using a practical customer experience management framework tried in better and in worse; and how to use technology to increase customer value and to ensure long-term relationships. The Customer Experience Counsellor, Dr Janne Ohtonen, has delivered various challenging customer experience transformation programmes over the past two decades in the telecommunications, travel and retail sectors, several of which included double-digit performance enhancement for the businesses. He now, together with other telco leaders, shares with you the insights and undisclosed strategic approaches that are successfully used by various telecommunication and other organisations around the world today.