Name: Transform Customer Experience: How to Achieve Customer Success and Create Exceptional cx (en Inglés)
Price: 26570.00 CLP
Availability: InStock
Author: Villani, Isabella
ISBN: 9780730368366

portada Transform Customer Experience: How to Achieve Customer Success and Create Exceptional cx (en Inglés)

Formato

Libro Físico

Autor

Isabella Villani

Editorial

Wiley

Año

2018

Idioma

Inglés

N° páginas

288

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 1.5 cm

Peso

0.39 kg.

ISBN13

9780730368366

N° edición

Categorías

Atención al cliente

Transform Customer Experience: How to Achieve Customer Success and Create Exceptional cx (en Inglés)

Isabella Villani (Autor) · Wiley · Tapa Blanda

Libro Nuevo

$ 26.570

$ 44.280

Ahorras: $ 17.710

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Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Viernes 24 de Mayo y el Miércoles 05 de Junio.

Lo recibirás en cualquier lugar de Chile entre 1 y 3 días hábiles luego del envío.

Reseña del libro "Transform Customer Experience: How to Achieve Customer Success and Create Exceptional cx (en Inglés)"

Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments. - Shows you how to address dimensions of diversity in the customer base - Outlines customer journey mapping - Discusses the implications of customers' omnichannel engagement - Addresses the importance of positive employee experience in establishing a supportive CX culture. Transform Customer Experience explains why you need to embed customer experience in your organisation and shows you how to do it.